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1.6 Based on 5 reviews
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good for less than a month before cracking-not the first one. nothing more to add. terrible quality-was taught should always use as few words as possible to make a point, don't waste your time or others. why in the world would you insist on 100 words, just as *** as the quality of your product. suggest you re-think your organization from top to bottom. my contact info in the off chance you have a reply, don't hesitate: aga@tidewater.net the more... Read more

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I had 2 tea pots in a last year and a half and both were cracked by hot water( I was sure this is ment to be for brewing tea with hot water?). Called customer service - rude and disrespectful. Don't buy Bodum! The price does not reflect the quality! Called to explain what exactly happened- conversation started from a rude response- cutting me at the beginning - "give me your phone number"-I was trying to say that I just have a general question,... Read more

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My beaker had a minor crack after coming out of the dishwasher. I proceeded to use it with the usual plunge. Hot coffee squeezed through the cracks and I experienced minor scalding (aloe was the remedy). I honestly did not know that you can't use a beaker under these conditions; and there was no warning on the beaker. I contacted customer service and they requested pictures of the beaker. Then they requested pictures of my burns. I indicated... Read more

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This was given as a gift in March 2015. The handle fell off in mid-February 2016. The warranty is supposed to be a year. I took a photo and sent the information to Bodum. They wrote back and said it would only be covered if I had the original proof of purchase. I sent back all the requested information, including the date and location of the purchase, but not the receipt (because it was a gift). They denied the claim - no receipt, no... Read more

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I contacted their Customer Service twice about a replacement part that is not available for purchase. No answer. I ended up buying a part that might fit, but didn't. I filed a complaint, but again received no answer. I definitely regret my purchase. Stay away from them! I contacted their Customer Service twice about a replacement part that is not available for purchase. No answer. I ended up buying a part that might fit, but didn't. I filed a... Read more

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I just received a Bodum French Press coffee maker as a gift and after 2 uses the glass cracked. I quickly checked their web site concerning the warranty and noted that it specifically excludes glass. Needless to say my first encounter with a Bodum product wasn't favorable. There's no way I'm going to replace the broken carafe. The replacement part is $18 plus $7.95 shipping and handling. That is over 50% of the cost of the original so... Read more

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My one year old Bodum Bistro Pour Over Coffee Machine stopped working, so I contacted Bodum to see about a warranty replacement. They claimed to be in the midst of changing manufacturing plants and so did not have the Bistro coffee maker available to ship to me. I completed all their requirements as to proof of purchase and was told I could choose to wait until the new machines came available or I could get a credit or a refund. As I got an... Read more

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Bodum Water Kettle – malfunction: super-hot grip and the company is not taking it back without a receipt. I got married on 4/2015. One item I had on my wedding registry was a Bodum Water Kettle. Long story short, we got it as a gift and started using it right away. Within 1 month, it started to malfunction. The grip is turning super-hot to the touch and sometimes the water kettle is not turning on. I called Bodum customer service after another... Read more

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  • From mobile
  • Jul 26, 2015
  • #672105

The replacement 8 cup french press glass broke when delicately washing. Thankfully I was wearing thick rubber gloves or may have serisly cut myself. This product is a major hazard and should be recalled.

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  • From mobile
  • Jan 27, 2015
  • #587323

Hi I am writing to u about my double boiler not satisfied with the results it's giving me it was pretty good in the beginning I would like a replacement please

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