Bodum
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Bodum Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bodum has 1.5 star rating based on 93 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Clean design, Great design.
Cons: Poor customer service, Faulty item terrible customer services, Terrible customer services.75% of users think that Bodum should improve its Customer Service.
67% of users say that they won't use Bodum in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bodum has 1.5 star rating based on 93 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Clean design, Great design.
Cons: Poor customer service, Faulty item terrible customer services, Terrible customer services.75% of users think that Bodum should improve its Customer Service.
67% of users say that they won't use Bodum in the future for similar services or products.Recent recommendations regarding this business are as follows: "Buying in a brick and mortar shop. Avoid the online Bodum shop. They clearly don't know how to manage.", "Don't buy anything from this company. Not worth the trouble.", "Please do not buy anything from this company.", "Don’t buy from bodum", "Don't buy anything from Bodum!".
Most users ask Bodum for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Bodum Reviews
"Refund. It has been more than a month since I began my refund process and still no refund."
Bodum received my return request Sept 5,2023 but I have not received my refund. The whole process has been complicated and frustrating.
"I'm pissed off."
Bodum sent a smashed caraffe and won't respond to my requests for a refund or replacement. They do not answer the customer service phone number (or any other...
New Britain, Connecticut
I'm pissed off.
User's recommendation: Whatever it is, buy it from a better company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
Bad/Non-Existent Customer Service
If I could rate Bodum's customer service a 0, it would be too high. I ordered a French Press last middle December and upon paying, I realized that it was made of plastic...I wanted a glass unit.
I get it that this was my bad. I immediately, within minutes of paying, contacted them through email, as listed on their site, the situation and asked to please cancel the order. Didn't hear from them and sent a second request to cancel the order, before it was sent, via email and website form. I received the press 2 weeks later and THEN an email stating I could return the press to Denmark but I must pay the postage...more than the press is worth.
I then sent an email explaining the situation again and asking them to reconsider paying the return postage. I received a response after 7 weeks explaining that their system is automated and there's was nothing that they will do about it.
I then sent an email explaining the situation to 3 executives and the customer service and stating I would not be buying Bodum products, ever again, got an immediate response from customer service stating that they would not be doing anything about this. Sad...super bad company!
- Makes good coffee
- Do not care about their customers
Preferred solution: Full refund
User's recommendation: Don't buy anything from Bodum!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No one contact me after filling form to return
Preferred solution: Full refund
User's recommendation: Buying in a brick and mortar shop. Avoid the online Bodum shop. They clearly don't know how to manage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Retour commande
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Difficult to return an item
I accidentally broke the glass piece of my French Press and needed to replace it. I mistakenly ordered a size that was too large and had to return it.
They have a specific return process and it took WEEKS to get a response from them. I had to message them multiple times via email, Facebook, and Instagram to get anything in return. I sent it back exactly the way they asked and it's been a month and I'm still waiting for my money back, despite promises on the site that the refund would be issued within days. I checked via the tracking number and it was received by them 2 days after I mailed it.
Still zero response on where my money is or what is going on. Terrible, terrible customer service.
- Products look nice
- Horrible customer service
- Lengthy response time
Preferred solution: Full refund
User's recommendation: Don't buy anything from this company. Not worth the trouble.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damage order
- Nobody response for any damage products
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy anything with this company really bad customer service nobody will give you and answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Received the wrong items
- Good product
- Customer service does not exist
Preferred solution: Full refund
User's recommendation: Please do not buy anything from this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Kamloops, British Columbia
Broken product
User's recommendation: Don’t buy from bodum
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
CS or Support Does Not Exist
- Design
- No customer service or support
Preferred solution: Refund or replacement or return label
User's recommendation: Do NOT buy unless you are certain you won't encounter problems or questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have not received a response about defective product.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Bestellen 2 siliconen afdek ringen voor glazen theepot met pressiefilter
- Mooie produkten
- Iets bestellen vanuit nederland is onmogelijk
Preferred solution: Deliver product or service ordered
La Conner, Washington
Poor customer service
User's recommendation: DON’t BUY ANYTHING FROM BODUM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Damaged Bodum Order
- Attractive glassware
- No customer service
Preferred solution: Full refund
User's recommendation: Be leary
E-commerce Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Chambord Programmable electric. Espresso pot
- Great design
- Contact is very difficult
Preferred solution: Manual
User's recommendation: Tell you when I hear from the company
Orlando, Florida
Replacement parts
Preferred solution: replacement element
User's recommendation: don’t use phone for this website
Portland, Oregon
Yes I still have a problem.Product question
User's recommendation: Don't buy it. I don't feel safe leaving it plugged in on the counter.
About
Bodum is a family owned and operated company that specializes in marketing tableware and kitchenware products. The company was established in 1944 in Copenhagen, Denmark by Peter Bodum. The company is considered to be a leader in making vacuum coffee brewers (the Santos), French presses and double-walled beverage glasses. It is also famous for borosilicate glass that characterized by its durability and strength. Bodum offers a wide range of products from the latest tea and coffee making products to kitchen, textiles, home, tabletops, storage, and office products. Bodum products can be found in 55 countries as the company has 20 Bodum stores worldwide and many shop-in-shops.
Bodum is ranked 916 out of 3768 in E-commerce category
USA
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