Update added by user Jul 18
After years using Bodum Presses, tea pots, storage containers- I am not going to buy any more products from this company!2 expensive tea pots were cracked just by using hot water from a regular kettle to brew the tea!
And after all I cannot receive any exchange considering that I purchased the last tea pot less than a year ago!
Customer service is rude and does not listen, just trying to get rid of you.No surprise any of well known retailers are not selling your products.
Original review posted by user Jul 14
I had 2 tea pots in a last year and a half and both were cracked by hot water( I was sure this is ment to be for brewing tea with hot water?).Called customer service - rude and disrespectful.
Don't buy Bodum! The price does not reflect the quality!
Called to explain what exactly happened- conversation started from a rude response- cutting me at the beginning - "give me your phone number"-I was trying to say that I just have a general question, why would you need my phone right away? Shouldn't you listen to me first?
Conversation last for a minute or two - customer service representative was rude and abrupt, trying to get rid of me.Have a lot of Bodum products- NO MORE!
More Review Details
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
What I liked
What I disliked
- Poor customer service
- Poor quality
- Reason of review:
- Customer service and bad quality!
- Monetary loss:
- Product or service
- Bodum Water Kettle
- Review category
You May Also Like
- "It is amusing that people don't get plastic will melt in the summer heat and then blame their stupidity on a company. The scent circles contain oil and DO contain..."
- "Thieves broke into Sentry safe stole everything.They use pry bars on the door separated the door broke the welds from the inner door and bent the lock mechanism to open...."
- "I bought many thousands of dollars worth of merchandise when Aliexpress was accepting Paypal. Of my hundreds of orders two of them were canceled because the seller could not ship...."
- "I used thumbtack SoCal a couple months ago. I found a contractor named Richard Gonzalez from Allstate Construction. He stated on his profile that he is licensed insured and bonded...."
- "Roof separating at back wall premier I saw another one on this forum exact issue I have contacted keystone requesting assistance I hope they will come through I have had..."
- "I have become disappointed with the customer service I have received concerning the overpayment of my Miles Kimball account. I am disabled, on medication, and my income is important. I..."
- "I purchased an engine for a little over $2k for son's 2005 my Jeep. Was told by Tom and their website that engine came with a warranty. 17,000 miles (..."
- "US Hole in One is based on Lies - Never Use them they claim millions of dollars in business winners office building complex is this the place for a large..."
- "Hi i placed a order at 6:00pm today on December 2nd and the rep told me it will be about 20-30 minute wait for my order,i went to Dominos pizza..."