Bodum
Bodum Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bodum has 1.4 star rating based on 113 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Clean design, Great design.
Cons: Poor customer service, Faulty item terrible customer services, Terrible customer services.75% of users think that Bodum should improve its Customer Service.
69% of users say that they won't use Bodum in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bodum has 1.4 star rating based on 113 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Clean design, Great design.
Cons: Poor customer service, Faulty item terrible customer services, Terrible customer services.75% of users think that Bodum should improve its Customer Service.
69% of users say that they won't use Bodum in the future for similar services or products.Recent recommendations regarding this business are as follows: "NO!", "Buy at your own risk cheaply made product", "Avoid purchasing Bodum products, avoid ordering replacement parts online", "There may be good Bodum products, but don't buy from Bodum canada. purchase from a store where you can make returns.", "Be safe".
Most users ask Bodum for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Bodum Reviews
"No response to emails regarding gift"
No response to emails re inquiry regarding giftNo phone support. For such a good company, customer service help is abysmal.
"Brocken lid on delivery not damaged just badly made"
I received a kettle that had a fault with the lid not closing. I also could not make contact by phone in the UK as, for whatever reason, the number routes...
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Verified Reviewer
Purchased a coffee grinder in late September. It didn't work - my order number 40030****
I have contacted customer support over 8 times since then. I always get the response that a ticket is being prepared then I get nothing else it has been four months.
I cannot use the grinder and I cannot get help.
very very frustrating. I would not do business with this company.
- When their product works - they are fantastic
- When there is a problem there is no customer service
Preferred solution: Full refund
User's recommendation: NO!!!!!!!
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Verified Reviewer
Brocken lid on delivery not damaged just badly made
I received a kettle that had a fault with the lid not closing. I also could not make contact by phone in the UK as, for whatever reason, the number routes itself to a Portuguese answering machine, which was not very helpful.
Preferred solution: Full refund
User's recommendation: Buy at your own risk cheaply made product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Resolved: Never received the item, have not received a refund
Company fixed the issue and I have been provided with apology. Filed with the BBB and NY Secy of State's office.
I have been waiting for weeks. I finally filed a complaint with the Better Business Bureau today, and mine is one of many for this company. Terrible customer service, they make it impossible to reach anyone there and don't respond. Still no refund, so I am out $38.61.
The cost of the damn glass beaker plus shipping was more than it cost to go out and buy a new French press. What a scam!
User's recommendation: Avoid purchasing Bodum products, avoid ordering replacement parts online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Exchange Bistro Toaster- Does Not Function
The bistro toaster does not function at all from the first attempt. The lever does not stay down.
Requesting exchange, please.
I have been waiting for a reply since May 17th. Thank you for your prompt response to this matter.
User's recommendation: Do not order online
Toronto, Ontario
Need new kettle
I have a broken kettle. The company asked for a video and we sent it but have not heard back for months.
I have babies who need their breastmilk warmed up and it has been very difficult and frustrating to meet our kettle needs.
I have sent so many emails and tickets but have not heard back. Please send me a replacement kettle asap and communicate with us efficiently.
Longueuil, Quebec
In March (now it is Nov.) I ordered two products, including a coffee grinder. The grinder
The grinder broke within a few days. I followed the procedure to return said grinder...no help.
I still have the broken grinder in a box in the basement...a reminder NEVER to deal with this company.
This from an email to me from Bodum:
Tue, Apr 9, 9:09AM
to Bodum
I have sent and received several notices about my order. How long does it take to get some resolution?
Order #: 190014****
I QUIT!!
User's recommendation: There may be good Bodum products, but don't buy from Bodum canada. purchase from a store where you can make returns.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Westminster, British Columbia
No response from Bodum.com
Not resolved. This telephone number that customers are to call goes to voicemail.
Useless, I have not received any support from Bodum Support staff.
I am stuck with an electric kettle I wished to return.
Shameful company. I will never purchase another product from this disgusting company.
User's recommendation: BUYERS BEWARE The company took my money, I attempted to follow all guidelines outlined in their Return Policy. They would not issue me a RETURN LABEL and without this you can not return any product if you should chance your mind within the 30 days.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Resolved: Bodum refuses to exchange our burr grinder for the colour we ordered.
Company fixed the issue and I have been provided with apology. Bodum sent us a message stating that they would be sending us the model that we had ordered in the correct colour.
It did arrive within several days of the message. We are very happy with the result.
We made 2 service requests and finally 1 return request (about 1 week apart each) All 3 were immediately acknowledged electronically with the comment that an adviser will get a hold of us. No responses were ever received. This company does not value customer service in any way. I cannot see how they would back their products .and would never buy from them again.
The red burr grinder does not at all go with our kitchen.
We are so disappointed as we really liked our sons Bodum burr grinder and wanted to have one as well. With such a great machine, we thought we would be in good hands with Bodum.
- Prompt delivery
- Incorrect order customer representative unresponsive
Preferred solution: A Black Burr Grinder with glass container
User's recommendation: Purchase a burr grinder from another company and check out customer reviews first.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dangerous product
If I could give a zero rating, I would. The customer service was horrible.
It took over 6 months to get a 'can't help you' reply from Bodum, and they ignored the BBB complaint created against them. They were very unprofessional and didn't seem to care about the quality of their product or their customers. Out of the six boxes I purchased from Costco, two of the sets had issues within the first year, and the issues were identical. Knowing that they could be fragile, I always hand-washed these glasses and was careful when drying and storing them.
Regardless, steam accumulated within the inner wall of the glass, and more importantly, unseen tiny dangerous shards of glass existed within. Regardless of the communicated danger, Bodum did not care to address the issue.
- Non existent customer service towards dangerous product
Preferred solution: Full refund
User's recommendation: DO NOT BUY DRINKING GLASSES
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensboro, North Carolina
Cup arrived shattered.
Hello, This is in regard to order 40029****. My name is Mary Cubberley- the order arrived this morning and
one of the RIGI cups was so shattered that I was afraid I'd cut myself if I opened the bubblewrap.
The other cup in the same box was intact. The outer shipping box looked fine, and the mugs in the order were all fine.
Can you send a replacement cup? I can unwrap the shattered cup and take a photo if you need one.
Best,
Mary Cubberley
User's recommendation: Be careful when you open your packages. One of the cups in my box arrived completely shattered. Customer service is challenging to contact.
Jacksonville, North Carolina
Broken French press
This is my second French press, both have broken, and left a mess for me to clean up. Im not satisfied with the product, or customer service! No number to call for any help.
London, England
See the code 289344
Block my business instagram is blocked I can’t login pls can you help me my business account I can’t see pls help with that’s
User's recommendation: Be safe
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Verified Reviewer
Have not received item
I can't believe I have not received my item after almost three months!!! Nobody has come back to me; nobody is responding to emails. I'm shocked.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
South Elgin, Illinois
This is the 3rd brother I bought and each one worked a couple months and then isn’t frothing !
STOPPED FROTHING, I have pitched 3 in the last year. If you cant back your product dont sell it !!! BEWARE
User's recommendation: Don’t buy Bodum it won’t last and NOONE wants to do anything about it !!!
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Verified Reviewer |
Glendale, Arizona
Troubleshooting
Product 12103-1 gooseneck water kettle that is programmable. I bought two of these and they both don't work I'm trying to figure out how to work them. They don't seem to turn on even if I put water in the kettle and all the way to Max I can't seem to get the touch screen to work!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible Customer Service
Very lightly used product stopped working five months after purchase. Customer service does not respond to emails or voice messages. Waste of money.
- Horrible customer service
Preferred solution: Repair or replacement.
User's recommendation: Avoid Bodum
About
Bodum is a family owned and operated company that specializes in marketing tableware and kitchenware products. The company was established in 1944 in Copenhagen, Denmark by Peter Bodum. The company is considered to be a leader in making vacuum coffee brewers (the Santos), French presses and double-walled beverage glasses. It is also famous for borosilicate glass that characterized by its durability and strength. Bodum offers a wide range of products from the latest tea and coffee making products to kitchen, textiles, home, tabletops, storage, and office products. Bodum products can be found in 55 countries as the company has 20 Bodum stores worldwide and many shop-in-shops.
Bodum is ranked 1011 out of 4519 in E-commerce category
USA
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